Last Updated: June 2026
Who We Are
KongoRiver Safaris operates this website: https://kongoriversafaris.com
We are a tour operator based in Diani Beach, Kenya, offering tours, excursions, and safari experiences throughout Kenya.
If you have any questions regarding this Privacy Policy, you may contact us through the contact details provided on our website.
Information We Collect
When you use our website, we may collect:
- Name
- Email address
- Phone number
- Country of residence
- Booking and tour inquiry details
- Information submitted through contact forms
- Technical information such as IP address, browser type, device information, and website usage statistics
How We Use Your Information
We use your information to:
- Respond to inquiries and booking requests
- Arrange tours, safaris, transfers, and related services
- Communicate important information regarding your reservation
- Improve our website and customer experience
- Detect spam, fraud, or unauthorized activity
- Comply with legal obligations
Contact Forms
When visitors submit information through our contact or booking forms, we collect the information provided in those forms to respond to inquiries and process requested services.
We may also collect the visitor’s IP address and browser information to help prevent spam and abuse.
WhatsApp Communication
Our website may provide links that allow visitors to contact us through WhatsApp. Information shared through WhatsApp is subject to WhatsApp’s own Privacy Policy and Terms of Service.
Cookies
Our website uses cookies to improve user experience and website functionality.
Cookies may be used to:
- Remember user preferences
- Improve website performance
- Analyze website traffic
- Maintain login sessions for administrators
Visitors can control or disable cookies through their browser settings.
Analytics
We may use analytics tools to understand how visitors use our website. These tools may collect information such as pages visited, time spent on the site, device information, and general geographic location.
This information helps us improve our services and website performance.
Embedded Content
Pages on this website may include embedded content such as videos, maps, social media posts, or images from third-party websites.
Embedded content behaves in the same way as if you visited the third-party website directly. These websites may collect data about you, use cookies, and monitor your interaction with their content.
How Long We Retain Data
We retain inquiry and booking information for as long as necessary to:
- Provide requested services
- Maintain business records
- Comply with legal, tax, and accounting requirements
- Resolve disputes and enforce agreements
Comments and their metadata may be retained indefinitely.
Who We Share Your Data With
We do not sell, rent, or trade your personal information.
We may share information only when necessary with:
- Accommodation providers
- Transport providers
- Activity operators
- Payment processors
- Government authorities where required by law
Such sharing is limited to what is necessary to provide the requested services.
Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be 100% secure.
Your Rights
Depending on applicable laws, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent where applicable
- Object to certain processing activities
Requests can be made through our contact details provided on the website.
Children’s Privacy
Our website and services are not specifically directed at children under the age of 13. We do not knowingly collect personal information from children without appropriate parental consent.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Continued use of the website after updates constitutes acceptance of the revised Privacy Policy.
